Contact us

Emergency

If you’re experiencing a medical emergency, please call your local emergency services. If you have an urgent query for Bupa, including evacuation or repatriation assistance, please select the region you live in to find our contact details.

Existing customers

If you’re a Bupa Global member, you can get expert support and easy access to our services through your MembersWorld account.

Speak to a doctor

Unlimited virtual appointments with a doctor. Available in multiple languages, anytime, anywhere, in addition to your benefit limits.

Explore Blua: Digital health by Bupa

Pre-authorisation

Easily request pre-authorisation for any upcoming treatment in just a few minutes and get instant approval for select treatments.

Find a facility

Search the largest global healthcare network of over 2 million licensed providers to find a medical facility.

Find a facility

Make and track a claim

Submit and track your claims activity with ease and receive updates about its status.

Manage your account

Access your membership card, update your details and access your policy documents whenever you need them.

Message us

Contact us securely using our online messaging service.

Speak to us

Whether you're an existing customer or would like to speak to one of our sales consultants, we're here to help. Select the region you live in most of the time so we can make sure you’re connected with the right Bupa Global team.

United Kingdom

Already a customer?

Talk to us about your health plan.

Message

Message us on MembersWorld

Address

Bupa Global, Victory House, Trafalgar Place Brighton, BN1 4FY, United Kingdom

Not a customer yet?

Talk to one of our sales consultants.

Address

Bupa Global, Victory House, Trafalgar Place Brighton, BN1 4FY, United Kingdom

Egypt

Already a customer?

Talk to us about your health plan.

Message

Message us on MembersWorld

Call

16816 (inside Egypt)

Call

+2(02) 2400 3600 (outside Egypt)

Address

Bupa Egypt Insurance, Mivida Business Park, Bldg 3/B1, 5th Settlement, New Cairo, 11835, Egypt

Not a customer yet?

Talk to one of our sales consultants.

Call

16816 (inside Egypt)

Call

+2(02) 2400 3666 (outside Egypt)

Address

Bupa Egypt Insurance, Mivida Business Park, Bldg 3/B1, 5th Settlement, New Cairo, 11835, Egypt

Hong Kong

Already a customer?

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Message

Message us on MembersWorld

Address

Bupa Asia Ltd, 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong

Not a customer yet?

Talk to one of our sales consultants.

Address

Bupa Asia Ltd, 6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong

United Arab Emirates

Already a customer?

Talk to us about your health plan.

Message

Message us on MembersWorld

Call

800 0444 0492 for treatment in the UAE.

Call

+44 (0) 1273 323 563 for treatment in the rest of the world.

Address

P.O. Box 5209, Dubai, United Arab Emirates

Not a customer yet?

Talk to one of our sales consultants.

Address

P.O. Box 5209, Dubai, United Arab Emirates

Accessibility and additional support

We’re here to listen and provide the best support possible whenever you need to use our services or communicate with us.

Complaints and feedback

We realise that there may be times when we don't meet your expectations, if you have a complaint or feedback on how we can improve we want to hear from you.