Blua is a new way for Bupa customers to access digital healthcare. Providing everyday support at the touch of a button through our MembersWorld app, including virtual doctor appointments, at a time that works best for you.
Wellbeing services
When you need access to expert medical advice and guidance, we’re here to help - whenever and wherever you need us.
Virtual appointments with a doctor
We know how important it is to get the healthcare you need, when you need it. In addition to the extensive network of doctors and facilities available on your health plan, Global Virtual Care provides you with on demand access, 24/7, to a team of international doctors by telephone or video call.
Diagnosis reviews by leading experts
When you’re facing unexpected health challenges, you want to know that every option has been explored before making any big decisions on your care pathway. That’s why we’ll connect you with leading independent medical experts to provide a full review of your situation, giving you extra reassurance when you need it most.
Wellbeing for our business customers
Our Corporate and SME customers can also access wellbeing programmes as part of their company health plan, offering wellbeing support at work or at home.
Everyday wellbeing
As a member of our company health plans, you and any eligible dependents have access to Bupa LifeWorks, your Employee Assistance Programme (EAP). As well as confidential support, day or night, there are personalised resources available including counselling, and many digital wellbeing tools to support your mental, physical, financial, and social wellbeing.
Relocation support
Relocating abroad is an exciting adventure, but we know that the preparation can feel daunting. We have partnered with Teladoc Health to provide you with practical information ahead of your assignment, such as where to pick up medications or consult with a doctor.
MembersWorld
MembersWorld
With the MembersWorld app you can manage your health plan quickly and easily. You can also access Blua, digital healthcare by Bupa.
With MembersWorld you can:
Pre-authorise your treatments, with real-time decisions for your requests in some instances
Submit and track your claims activity with ease
Access support for physical and mental wellbeing with Blua digital healthcare including anytime, anywhere virtual appointments with a doctor
Contact us securely using our online messaging service
View your policy documents whenever and wherever you need them
Easy access to your digital membership card when you need treatment
Help us to help you
We know that health and life circumstances change and there may be times that our customers need a little additional help.
When you contact us, feel free to tell us if you need any help or support or if there's an alternative way you would like us to communicate with you. Our customer service teams are here to listen and support you in the best way they can.
Ways we can support you
Please see below the different ways we can support you:
Global Virtual Care and Second Medical Opinion are provided by a third party, Teladoc Health, directly to you. Bupa LifeWorks is provided by a third party, TELUS Health, directly to you. Bupa Global assumes no liability and accepts no responsibility for information provided by these third parties, or the performance of the services. Support and information provided through these services does not confirm that any related treatment or additional support is covered under your health plan. These services are not intended to be used for emergency or urgent medical treatment.