Bupa Global
Second Medical Opinion
Access to independent medical experts to review your medical diagnosis or treatment plan.
Expert support at the touch of a button.
Explore your digital health services in the MembersWorld app.
How can a second medical opinion help?
The service is designed to help with queries including:
- What does my diagnosis mean?
- Is my diagnosis correct?
- Is the proposed treatment correct?
- Is there an alternative treatment that would be better for me?
Download the MembersWorld app to get started or contact our Customer Service team.
Frequently asked questions
How does the service work?
How does the service work?
Once you request a Second Medical Opinion referral, your information will be passed onto Teladoc Health.
You will be matched with a Physician Case Manager, who will guide you through your case from start to finish.
Teladoc Health will request your medical information and reports to support your Second Medical Opinion case.
A Teladoc clinical committee will review your case and select a leading expert who specialises in your condition.
You will receive a written report from Teladoc Health within 10 working days. The report may contain recommendations for treatment, information about known alternative treatment and answers to your specific questions.
Your Case Manager will talk you through the report and explain any recommendations and answer your questions.
Does receiving this service change what treatment I am covered for
Does receiving this service change what treatment I am covered for
This service is independent from your Bupa Global health plan. Support and advice provided as part of the Second Medical Opinion service does not confirm that any related treatment or additional support which may be discussed would be covered under your health plan.
Any information you receive is confidential between you and Teladoc Health, providers of the service. Your second opinion report is not communicated back to Bupa Global, or other parties in any way.
Will using this service affect my premiums in any way?
Will using this service affect my premiums in any way?
This service is available to you at no extra cost.
Your policy premiums will not be affected as a result of using this service.
Manage your health plan and access Blua services through our app, MembersWorld
With our MembersWorld app you can manage your health plan quickly and easily. You can also access Blua digital healthcare.
- Pre-authorise treatments, with real-time decisions for your requests in some instances
- Submit and track your claims with ease
- Access Blua digital healthcare, including virtual appointments with a doctor
- Contact us securely using our online messaging service
- View your policy documents whenever and wherever you need them
- Easy access to your digital membership card when you need treatment
